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We do everything we can to make your trip as easy and comfortable as possible, whatever your needs or abilities.
Special assistance is subject to availability. You must request special assistance at least 48 hours before the flight. The service has to be approved before departure, otherwise we cannot guarantee assistance.
For flights operated by SAS, you can request special assistance in My booking once you have booked your flight.
For flights operated by other airlines, use the forms below:
If you are travelling with Emotional support animal (ESAN), use the form below:
For other medical conditions, see Health & medical conditions.
If you have certain types of disabilities, you might need assistance at the airport. To be sure that you receive the help and assistance you need, fill out the request form when booking your ticket.
You must travel with an assistant if you:
An assistant or caregiver is a person responsible for your comfort and well-being while you board and leave the aircraft, your general safety during the flight and emergency assistance in the case of an evacuation. This person must be 18 years of age or older and must sit beside you.
Depending on the aircraft, there may be restrictions on the type of equipment you can bring onboard. For safety and other reasons, we sometimes need to change aircraft. If this affects your ability to travel with a physical aid or equipment, you'll be offered another flight.
If you have an agreed meeting place for your requested assistance, you’ll need to be there 2 hours before departure. Unless otherwise agreed in writing, you need to be at the check-in counter at least 1 hour before departure.
We'll do everything we can to make you as comfortable as possible, and our cabin staff can assist you with most things. Here's what you can expect when you travel with us:
We appreciate that some of our customers with mild or hidden disabilities sometimes need a little more help.
If you are traveling alone, you must be able to:
To guarantee the best possible service, you need to contact Customer Service at least 48 hours before departure.
Once you have received a confirmation of your requested assistance you have the option go to My Bookings and choose a specific seat for a fee. You can do this up until 30 hours before departure.
Otherwise we will assign you a suitable seat free of charge when you check in at the airport. You can also choose a seat based on the type of assistance you require when you check in online, starting 30 hours before departure.
Emotional support/psychiatric service animals assist individuals with emotional, psychiatric or cognitive disabilities. Specific training isn’t required for animals to meet this classification. Only dogs are accepted as emotional support animals.
Fully trained service animals and emotional support/psychiatric service animals may fly in the cabin at no charge if they meet the requirements below. Remember that advance notice and approval is required, so please fill out the form a soon as possible after booking.
One emotional support/psychiatric service animal per person.
Emotional support/psychiatric service animals cannot:
If your animal doesn’t fit within the allowed spaces, you may need to:
Emotional support/psychiatric service animals must be trained to behave properly in public and won’t be permitted in the cabin if they display any form of disruptive behavior that can’t be successfully corrected or controlled, including but not limited to:
If this behavior is observed at any point during your journey and isn't corrected or controlled, the animal will be considered a pet and all requirements and applicable fees will apply.
Trained service animals have been specifically trained to perform life functions for individuals with disabilities, including but not limited to:
You must be prepared to show the following documentation throughout your trip:
You can apply for compensation for damaged or lost physical aids. Compensation for damaged or lost physical aids is supplied in accordance with SAS' terms and conditions of transport. Please note that we do not offer compensation for fragile or valuable objects.