Customer service

Feel free to use our search function in the upper right corner, or look among our most common questions. If you have a planned trip, you can also check out our Travel Info section. If you do not find the answer to your question, you are welcome to contact us via chat, telephone or for specific matters via our contact forms.

What to do

Stay updated

You can always find the latest information about your flight on our website or in the SAS App or. You can also check your itinerary under My bookings.

Provide contact details

It is important that we have your contact information so we easily can inform you about changes to your flight by text message or email.

You enter your personal contact information under My bookings.

Check your flight's status

Check the status of your flight, and stay up to date with departure times, arrivals, cancellations, and delays. If you receive information that your flight has been delayed or canceled – please do not proceed to the airport for the originally scheduled flight.

Your rights

Detailed information regarding your rights EU261/2004