Latest Updates

Page updated 2021-07-16 14:12:06 CET

Information will only be available in English

SAS is currently experiencing high volumes of incoming calls

We apologize for the unusually long waiting times right now and we are doing everything we can to improve the situation.

You will find information regarding flights, baggage, check-in, assistance, feedback, conditions and other information at Travel Info or manage your booking at My bookings If you have a trip within the next three days and need to get in touch with us, we ask for your patience with the telephone queue.

New check-in routines during Corona - Get travel ready from home

In our new online platform, SAS Travel Ready Center, SAS will review your COVID-19 Travel Documents online, and clear you for travel before you get to the airport. SAS online Travel Ready Center is available for selected destinations, check here to see if you can be pre-processed.

Entry Requirements for your destination

It is your responsibility to inform yourself about, and fulfill the latest Entry Requirements due to COVID-19 for your destination, return trip and any possible transit countries.

If you need more detailed information, contact your local authorities or the respective country's embassy.

If you are travelling to Denmark, UK, US, China and Ireland you can also read about the requirements here

Due to government mandates and restrictions, Entry Requirements can change at any time and with very little notice. Keep yourself up to date close to your departure.

Covid-19 test/travel certificate

Covid-19 test/travel certificate in Sweden, Denmark and United Kingdom. More information about the service and how to take the test.

Refund/Voucher

If you have a requested a refund/voucher you can check the status of your request More information about the refund rules can be found on the Cancellation & refund page Find the answer to our most common questions regarding refund/voucher, in our FAQ

If you want to travel

To make sure your travel planning goes as smoothly as possible, we offer a new online service, SAS Travel Ready Center, that makes check-in during Corona an easy and smooth process. Be travel-ready before leaving home!

1. Go online to our digital service SAS Travel Ready Center

2. Check updated entry requirements for your destination 

3. Upload your corona related travel documents

4. Be notified by SAS when your documents have been processed and approved

5. Check-in online and retrieve your boarding card

6. At the airport, all self-service flows will be open. No need for manual check-in

Remember to have all travel documents with you when traveling You are now ready to take off!

SAS Travel Ready Center is available for selected destinations, so click here to see if you can be pre-processed.

Get ready to travel during Corona

It is your responsibility to inform yourself about, and fulfill the latest Entry Requirements due to COVID-19 for your destination, return trip and any possible transit countries.

If you are travelling to Denmark, UK, US, China and Ireland you can also read about the requirements here

Due to government mandates and restrictions, Entry Requirements can change at any time and with very little notice. Keep yourself up to date close to your departure.

Are you planning to travel and need a certificate proving you are fit to travel? Some countries require a negative corona test result (PCR-tests or a rapid antigen tests) and a medical certificate before you can board the aircraft or to enter the country. Some countries require it for transit as well (e.g. Denmark).

SAS PARTNERS FOR COVID19-TESTING

To ensure easy access to testing services at a discounted price we have partnered with the healthcare service companies Doktor24 and Vaccina. You can start your journey with peace of mind, as you are provided with a Covid19-test that meets the international quality standards. The test methods used by our partners is the most accepted coronavirus test in the world. Please note, if testing is not available in your city with any of the options presented above, please check your local options. 

  • Ensure to plan your testing well in advance of the trip and make sure to read the instructions and terms carefully before booking. 

  • Also please consider that opening hours on the clinics may change during week-ends and holidays. 

  • The testing providers is fully responsible for the testing, issuance of travel certificates and any support related to this service.

SWEDEN

OFFER FROM VACCINA

Vaccina offers Covid19-testing (PCR-tests and rapid antigen tests) in Sweden. The response time for PCR-tests same day in Stockholm/Arlanda, Malmö and Göteborg and the day after in other cities. Response time for rapid covid/antigen tests is 45 minutes. 

To use this service, please proceed to Vaccina’s website via the link below to get more information about opening hours, test procedures and to book time for testing.

OFFER FROM EXPRESSCARE

Expresscare offers Covid19-testing (PCR-tests and rapid Antigen tests) in Sweden at 21 sites including Arlanda and Landvetter. The response time for PCR-tests is same day, or the day after depending on when the test is taken. Response time for rapid covid/antigen tests is 1 hour.

To use this service, please proceed to Expresscare’s website via the link below to get more information about opening hours, test procedures and to book time for testing.

OFFER FROM DOKTOR24

Doktor24 offers Covid19-testing in Sweden. The response time for PCR-tests is 48 hours and 3 hours for rapid antigen tests. To use this service, please proceed to Doktor24's website via the link below to get more information about opening hours, test procedures and to book time for testing.

Test procedure - In Sweden, a Mobile BankID, and a Swedish personal identity number and passport is needed when taking the test - The results and, if applicable, the certificate will be available within 48 hours after the test and will be notified via text message and an email

For clarification on when to take the PCR-test in order to get the result and certificate on time, visit Doctor24' website.

Norway

Offer from Oslo Helse

Oslo Helse offers Covid19-testing (PCR-tests and rapid antigen tests) in Norway, Oslo at two sites.

The response time for PCR-tests is 1-2 days and 15 minutes for the antigen test.

To use this service, please proceed to Oslo Helse’s website via the link below to get more information about opening hours, test procedures and to book time for testing. Book PCR-testing and antigen testing in Norway, Oslo.

DENMARK

COVID19 TESTING DENMARK

At coronaprover.dk you can book an appointment for a Covid19-test. At sundhet.dk you download your personal Covid19-passport . At Copenhagen airport (Kastrup) passengers can also get a covid-tested both before the security check and in the transit area. 

Here you can find more information about the Covid19-testing at Copenhagen airport  and book you time for testing (See heading ‘Falck offers PCR and antigen Covid19-tests at Copenhagen Airport’).

UNITED KINGDOM

OFFER FROM QURED

Qured offer a number of Covid19-testing solutions to travellers going to and from the United Kingdom. For travellers flying to the UK, Qured is a Government approved provider for the Day 2 & 8 and the Test to Release program. Use the SAS 14% discount code when purchasing your Qured test kits: SASTRAVEL  To use this service, please proceed to Qured´s website via the link below to get more information about opening hours, test procedures and to book time for testing.

OTHER - EUROPE

SPAIN

Las Palmas -  Eurofins Megalab is located between Terminal 1 and 2, provides test prior appointment arranged through their website  Malaga – Recoletas together with Arquimea test facility is located at departure level and provides test prior appointment arranged through their website 

PORTUGAL

Funchal - At Madeira Airport, Synlab laboratories allow antigen testing. Located at Level 1, next to ANA information desk. Faro - At Faro Airport there is an increase in capacity on antigen rapid testing and we inform you that: Passengers with a flight booking on the current day,  who need rapid antigen test, should go to Synlab Customer desk. Passengers with a flight booking the next day, who need rapid antigen test, should go to Check-in counter no. 27.

Lisbon - At Lisbon Airport, Synlab laboratories allow testing. Located at Level 2 shop area for PCR and antigen test and at P1 parking for rapid antigen test.

FREQUENTLY ASKED QUESTIONS

1."IS IT SAS THAT CHECKS THE COVID-19 TEST RESULTS AND/OR TRAVEL CERTIFICATE AND AFTERWARDS DECIDES IF I CAN GET ON THE PLANE?"

1. This is difficult to answer directly as it depends on the destination you are flying to. Some countries require the airline to check this prior to departure, in other countries it is checked only upon arrival to the destination and some require both on departure and on arrival.

 

2. "I DON'T HAVE A TEST BECAUSE MY FINAL DESTINATION SAYS I DON'T NEED IT. HOWEVER, I’M NOT FLYING DIRECTLY, CAN I STILL GO THROUGH MY TRANSIT?"

2. Most often you can go through transit and a confirmed Covid-19 test is not needed when in transit. However, there are exceptions such as when travelling through China. Please make sure to check what requirements are needed for your trip before travelling.

3. "I'VE BEEN DENIED BOARDING, WHAT HAPPENS NOW?"

3. The customer is always responsible for finding out what requirements apply to documents (passport, visa, etc.). You are also responsible for adhering to what entry requirements apply to vaccinations and, which also includes the requirements that apply due to Covid-19. If a customer is denied boarding due to the absence of entry documents, the customer may rebook according to the ticketing rules. If the ticket is not re-bookable, the customer is responsible for purchasing new tickets. The same rules apply if the customer is denied entry to a country i.e ticket rules apply. Please find more information on these regulations in the Conditions of Carriage, in particular in Chapter 15. 

 

4. "WHERE CAN I FIND INFORMATION REGARDING ENTRY RESTRICTIONS ? 

4. If you need more information; contact your local authorities or the respective country's embassy and keep yourself updated on the latest entry regulations via IATA Travel Center   or Star Alliance   and Traffic Information | SAS

 

  • Please note, if testing is not available in your city with any of the options presented above, please check your local options. 

  • Ensure to plan your testing well in advance of the trip and make sure to read the instructions and terms carefully before booking.

  • Also please consider that opening hours on the clinics may change during week-ends and holidays. The testing providers is fully responsible for the testing, issuance of travel certificates and any support related to this service.

Please note, all passengers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through. If rejected to travel, refund permitted according to fare rules of the ticket. 

Any costs in connection with refused entrance will be imposed on the passenger.

If you need more information; contact your local authorities or the respective country's embassy and keep yourself updated. If testing is not available in your city with any of the options presented above, please check your local options.

Please note that there may be changes to the traffic program. We advise travelers to keep updated.

SAS continues to open up routes as demand for travel increases and resumes seven new direct routes from Stockholm and Gothenburg and twelve new direct routes from Copenhagen.

From Arlanda, SAS flies to Athens in Greece, Milan in Italy, Split in Croatia, Alanya in Turkey, Beirut in Lebanon and St. Petersburg in Russia. From Landvetter in Gothenburg, SAS starts direct flights to popular Palma, in Spain. From Copenhagen, SAS flies to Athens and Crete in Greece, Milan and Rome in Italy, Split in Croatia and a number of other destinations. 

Please check SAS traffic program here.

(Updated 21JUN21)

MANDATORY FACE MASK ONBOARD SAS FLIGHTS

All passengers from 6 years of age, must wear facemask on all SAS flights from boarding, during the entire flight until disembarking. Passengers without a face mask will be denied boarding. SAS recommends that passengers bring masks in order to change the mask after four hours of use, as well as bringing along extra masks. It is important to be aware that you may be required to wear a mask at your destination.

You must bring your own face mask that covers nose and mouth. SAS accepts single-use medical face masks. Homemade face masks or fabric masks / cloth face coverings are not accepted. Wearing a face mask is mandatory for the entire journey, from onboarding until you leave the aircraft. Face masks that are allowed on board include single-use masks of FFP2, KN95, N95 standards or surgical masks such as IIR or similar. Protection made out of cloth, visors or covers with ventilation valves are not permitted on board.

For passengers that states they are exempted to wear a face mask onboard the following applies:

  • A document from a  medical doctor must be shown that states the reason for not wearing a face mask and must be written in a Scandinavian language or in English and shall not be older then three months.

  • Also a proof of a negative SARS Cov-2 test (PCR or Antigen test) not older then 48 hours must be presented (Effective from 15 February 2021.)

Read more about SAS Safe Travel

Face Mask at Airports

SAS strongly recommend all customers to check the requirements of wearing face mask at airports when traveling.

(Updated 10DEC20)

From 01 July 2020 we have increased our flexibility rules so that you can rebook free of charge in all SAS Plus ticket types except for tickets to/from USA and Asia and travel within Norway. The offer is valid on all SAS operated flights except for SAS charter flights. 

The rebooking fee will be removed for bookings made in SAS Plus Smart during this period. You still have to pay the fare difference if the new ticket is more expensive than your original one.

If you don’t want to travel

(Published 14MAR20 - Updated 12OCT20)

We allow any customer traveling on an international flight, to cancel their booking and receive a voucher in the value equivalent to their original booking. The offer is not available on domestic flights.

Please note that the voucher must be requested at least 3 days before scheduled outbound departure. To apply for the voucher go to My Bookings.

The voucher is valid for 12 months from the date of issue. It can be used to book a new flight to any of our destinations or to buy travel extras. If you applied and received a voucher before April 22, the old limitation of 30 November will be removed, and your voucher will automatically have the new validity of 12 months.

To be eligible to apply for the voucher, you must have made your booking through SAS' website or SAS Customer Service. Not valid for bookings paid partly or fully with EuroBonus points.

The SAS Travel Voucher:

  • can be used by you or another traveler.

  • is valid for trips to any SAS destination.

  • is valid to use as payment within 1 year after the date of issue. 

  • can be used via SAS's website or SAS Customer Service.

  • can be used as full or partial payment for a new trip and any remaining value will remain on the voucher until it expires. 

  • is non-refundable.

You can read the full terms & conditions.

If you have made your reservation through a travel agent, please contact them for available options.

For corporate bookings made directly with SAS, please contact customer service for assistance.

If you are traveling as a group (more than 9 persons in the same booking), please contact your travel agent for available options. Contact SAS Customer service if you have booked directly with SAS.

You must apply for the voucher at least 3 days before departure.

To apply for the voucher, go to My bookings

If you as a customer cannot use your ticket to a specific country due to a positive COVID19 test within 4 days of departure, you may contact customer service to receive a SAS Travel voucher. 

As a customer you will be asked to provide documentation of your positive COVID-19 testresult and after that be able to choose to cancel the ticket or the entire booking also including other passengers tickets.

The SAS Travel voucher will cover the ticket/bookings value. SAS Travel Voucher is a non-refundable voucher.

If you have made your reservation through a travel agent, please contact them for available options.

If you don't want to travel, and your flight is not canceled, you can apply for cancellation and refund according to your ticket rules. Most of SAS tickets are refundable except for SAS Go Light and SAS Go Smart. If you cancel a SAS Go Light or SAS Go Smart ticket only taxes will be refunded. The ticket price and domestic/international surcharges will not be refunded. Your ticket details can be found in your confirmation e-mail (Electronic Ticket Itinerary and Receipts).

To cancel your trip and request a refund, go to My bookings

If you have made your reservation through a travel agent, please contact them to get help to apply for a refund.

If you have booked an International flight ticket on/after 20 October 2020 you can rebook your flight without having to pay a rebooking fee. SAS is offering rebooking free of charge for all International flights until 72 hours before departure. Within 72 hours from departure ordinary ticket rules applies. Please note that Domestic trips within Sweden, Norway or Denmark has ordinary ticket rules and is not part of current offer. Read more about our ticket rules.

Please note, that if you change to a higher fare type, you need to pay the difference. You can only rebook to a new flight 361 days ahead or according to availability on our website. 

If you have booked your ticket through a travel agent please contact them for assistance. 

Rebooking is only possible to and from the same destination as your original booking.

To rebook your trip, go to My bookings

Read the full terms & conditions.

If your flight is canceled

If your flight is canceled, we offer you a SAS Travel Voucher of the full value of your booking. You can use the voucher to start making new travel plans and book a flight to any of our destinations, at any time you choose.

If you haven’t used the voucher before it expires, it is refundable.

SAS TRAVEL VOUCHER

  • will be sent to you in 7 days once the request is made. 

  • is valid for 12 months from the date of issue.

  • is refundable after 12 months.

  • can be used to travel anytime you choose, as long as the booking is made before the voucher expires.

  • is valid for travel to any of our destinations.

  • can be used by you or another traveler.

  • can be used as full or partial payment on our website. Any remaining value will remain on the voucher until it expires.

Read the full terms & conditions.

Not valid for bookings paid partly or fully with EuroBonus points. For corporate bookings made directly with SAS, please contact Customer Service for assistance.

Proceed with voucher request

OTHER OPTIONS

If you don’t want a voucher, you can apply for a refund instead. Proceed with refund request.

If you made your reservation through a Travel Agent, please read more here.

If your flight has been canceled and you need to travel, please call us so we can find a solution for you. You can find the telephone number to SAS for your country here

Read more about EU passenger rights here.

Changes to our services

Due to the current situation SAS has decided to temporarily limit the allowed amount of carry-on on our Domestic, within Scandinavia, to/from European destinations in SAS Go and SAS Plus and also Intercontinental flights in SAS Go. Intercontinental flights are not affected by these limitations when traveling in SAS Plus and SAS Business.

To help speed up the boarding process and reduce the risk of cramped situations onboard SAS is for the time being limiting the number of allowed carry-on items to 1 per person. This means that you can no longer bring an additional personal item, such as a lap top or hand bag on top of your carry-on.

  • 1 piece of carry-on per person allowed.

  • Carry-on maximum size is 55 cm x 40 cm x 23 cm (length x width x depth).

  • Carry-on maximum weight is 8 kg.

  • We recommend that the carry-on is placed under the seat in front of you.

Domestic Transfer in Oslo, Norway, is closed from Tuesday 23MAR 2021 23:00 pm local time until further notice. All passengers on International flights arriving in OSL must pick up their baggage in Oslo before transferring to their connecting Domestic flight.

SAS EuroBonus is adjusting to the challenges of the current situation, while still trying to provide flexibility for our highly valued members.

You’ll find more information concerning EuroBonus and COVID-19 here

SAS Fast Track at Copenhagen airport will be closed from 02 December 2020 onwards. We offer our passengers who have the opportunity to use SAS Fast Track access through CPH Express instead.

SAS re introduce onboard service offer on short haul, starting 01JUN21

As customer demand picks up for summer months SAS want to prepare for a joyful as well as safe travel experience for all leisure passengers the coming summer months. Coffee and tea service, updated Café assortment including alcoholic beverages, new fresh food products available through pre order in GO, and New Nordic meal service for our PLUS passengers, are the highlights of our reintroduction our passengers can look forward to starting June 1st.

The following will be applicable from June 01JUN21:

SAS Plus On EU flights to/from Scandinavia and flights to/from and within Sweden and Denmark, from 50 min flight time, passengers in SAS Plus will be offered a complimentary breakfast box until 9.00am. The rest of the day, an updated New Nordic meal service (on EU flights over 80 min) or a café assortment, including soft drinks and alcoholic drinks, snacks and fresh sandwich (available on selected routes), will be offered (on flights from 50min).

New Nordic Meal service We will be reintroducing our fresh sandwich (polarrulle) option as a part of the Café offer on selected Domestic and Intrascand flights. Overall, our customers will enjoy an updated complimentary drink (including alcohol) and snacks assortment. 

Complimentary PLUS service on EU flights appr. over 80min flight time This is a truly curated and New Nordic experience. Ingrediencies and details are our passion - sourced locally and in season, and always with top quality.  The serving experience is new and designed in a 100% sustainable craft paper box. The meal will be served with a selected drinks (including alcohol), complimentary coffee or tea and handmade pralines signed Hedh & Escalante.

SAS Go For passengers in SAS Go, we now offer a curated selection of soft drinks, alcoholic drinks and snack assortment for purchase during the whole day. In addition, fresh sandwich and Pizza are available for purchase on European flights over 80 min. Breakfast (on flights over 60 min and until 09.00) and fresh New Nordic meals (on flights over 80min after 9.00) can be preordered in advance.  We are happy to reintroduce complimentary coffee and tea for all passengers.

Until 11JUL21 we are not able offer food and beverages on flights within Norway.

From 12JUL21 we will start selling Breakfast and Café sales on Norwegian domestic routes.

Onboard service offer on short haul until 31MAY21 On all flights to/from and within Scandinavia from 50 min flight time, passengers in SAS Plus will be offered a complimentary breakfast box on flights until 9.00am. The rest of the day, a polar roll (only on EU flights over 80 min) or a limited café assortment, with one soft drink of choice from cart will be offered, available on flights from 50min. For passengers in SAS Go, a Breakfast box can be preordered on flights over 60 min and until 9.00 am. After breakfast, and on flights over 50 min, soft drinks and limited snack assortment is available for purchase throughout the day. Due to restrictions we are currently not able to offer food and beverages on flights within domestic Norway.

If you are traveling outside of Europe, there will be two food servings regardless of travel class, and no buffet serving in business class. Please note that the onboard offering of food and beverage will be temporarily limited and will be different than what you are used to when traveling with us. We apologize for this inconvenience.

You are allowed to bring light snacks and non-alcoholic beverages on board SAS flights. Examples of light snacks include a chocolate bar, a sandwich or similar. When eating the light snack, you may remove the required face mask, as long as it is put on again as soon as you are done. Meals such as salads or take-away food are not allowed to bring onboard.

We have implemented these measures to limit the contact associated with handling waste from consumption of food and beverages onboard.

Effective 01JUN21, reintroduction of Lounge Food & Beverage services As customer demand picks up for summer months SAS want to prepare for a high Lounge customer experience as well as safe Lounge Visit for all lounge guest the coming summer months.

Short background

All SAS Lounges closed 14MAR20 and we reopened the HUB Gold lounges at Arlanda and Copenhagen and the Oslo Domestic Lounge 01 and 05 September 2020. Food and Beverage offer during the pandemic has been limited with high focus on a Safe Lounge Visit based on each countries National and Community restrictions.

All other SAS Lounges are closed due to low volume. Reopening of additional Lounges is based on SAS Traffic program and volume.

Note: Due to the current Covid situation with temporary local rules regarding social distancing, the SAS Lounges will have limited available seats and may have to temporary close for admittance if lounge is full.

Updates from 01JUN21 in short

At SAS HUB Lounges at Arlanda, Copenhagen and Oslo Domestic we are happy to start with: 

  • Food offer that will be based on a buffet concept in addition to a pre-plated service including sandwiches and salads to ensure a safe and hygienic and enhanced customer experience. This will give the customer an even greater freedom of choice in terms of safety and choice of food. 

  • Reintroduction of the alcoholic service, wine and beer in the currently open lounges. Note: National alcoholic serving restrictions may apply

  • Reintroduction of the weekly Hot dog service. 

Requirements for entering the lounge in Copenhagen - valid until further notice

Due to Corona Restrictions from Danish Authorities it is mandatory to show one of the following, when entering the Lounge (or any restaurant in Denmark):

  • A negative official Coronatest, maximum 72 hours old

  • Proof of one vaccination, dosage must be received minimum two weeks ago

  • A positive official Coronatest, If you have recovered from coronavirus within the last 8 months, you may also be able to use this as a valid corona passport. A positive test taken minimum 2 weeks ago and maximum 8 months ago is considered valid documentation

If you want to take a Corona test at Copenhagen Airport, you will find the test facilities in between Terminal 2 and Terminal 3 - before passing the security check.

Due to the current situation SAS has decided to suspend our unaccompanied minor service until 30 September 2021 for all SAS International flights.

Effective 01JUN21 - Domestic travel:

  • SAS will accept Unaccompanied Minors on Domestic flights within Denmark, Norway and Sweden.

  • SAS will accept UM on transfer flights on Domestic routes, with a maximum transfer time up to 4 hours. Allowed on transfer flights SAS to SAS and between SAS and Widerö. UM in Transfer is not accepted on the day’s last flight for the specific destination. Exception: However, on those destinations (Domestic routes) where we only operate once a day, it is accepted even though it is the last flight of the day.

  • The Embargo for UM on all International SAS flights is prolonged until 30SEP21.

If you have purchased a ticket with unaccompanied minor service for travel during this period, you can reschedule the trip to a date after 30 September 2021 or apply for a SAS Travel Voucher. The voucher is of full value of the original ticket and can be used for future travel with SAS.

You also have the option to get a full refund. Contact SAS Customer Service and we’ll help you.

If your trip is booked via a travel agent, please contact your agent for assistance. 

The suspension of the unaccompanied minor service is temporary since we cannot guarantee the safety of the child traveling.

Country specific requirements

It is your responsibility to check the latest Entry requirements due to COVID-19 for your destination. Requirements may apply even if you are a citizen or resident of that country, for your return journey or for the country where you are transferring to a connecting flight.

Please be aware that if you fail to comply with all the Entry Requirements for your trip you may be denied boarding or refused entry to your destination. All costs connected to this will be covered by the passenger.

Due to government mandates and restrictions, Entry Requirements can change at any time and with very little notice. Keep yourself up to date close to your departure.

You can also keep yourself updated on the latest entry requirements via IATA Travel Center or Star Alliance

(Updated 17MAY21) Requirements for customers traveling to China: Please note that entry restrictions may be subject to change on short notice. You are responsible for ensuring that you are allowed entry into the country you are travelling from, to or are in transit through. 

  • All Foreign passengers must hold a visa that has been issued after 28MAR2020. 

     

  • All passengers (including Chinese nationals) are required to complete an electronic Customs Health Declaration Form prior to travel and show proof of having completed the form before boarding. The proof must also be shown to authorities upon arrival in China. The proof is a print/ or screenshot of the QR code that you receive when you have completed the electronic declaration.

  • You complete the form via one of the following channels: WeChat, Mobile App (Android/ iOS versions available), or at 

  • Please complete your Electronic Health Declaration form only after you have checked-in on your flight to China, as you will need to enter your actual seat number in the form. The health declaration is only valid for a limited time, so don’t complete the form to early, especially if you have long transfer time in Copenhagen. Please have the QR code (you receive the QR code when you have completed the Health declaration form) available, as you must present it to the airline at the time of boarding the flight from Copenhagen to China. You can see what documents you need 

  • Please note that the online form does not accept all email addresses (you need to submit your email address to receive the required QR-code). If you are not able to complete the online declaration successfully, kindly use WeChat or download the Mobile App.

    UPDATED REQUIREMENTS FOR CORONAVIRUS TESTING

  • All passengers traveling from Copenhagen to China must hold a negative COVID-19 nucleic acid test result and a negative IgM anti-body test. Both tests must be issued at most (earliest) 48 hours before departure. 

  • All passengers traveling in transfer via Copenhagen to China must hold an additional negative Coronavirus (COVID-19) nucleic acid test and a negative IgM anti-body test issued at most (earliest) 48 hours before departure. This additional test must be taken at a facility in the transit country (CPH, Denmark).

  • The COVID-19 nucleic acid test and the negative IgM anti-body test shall be carried out at a facility designated or recognized by the overseas Chinese Embassy/ Consulate in the country where you start your journey (please contact the local Chinese Embassy for details). Link to the 

  • You must send information regarding your negative COVID-19 test and the negative IgM anti-body test together with a scanned copy of your passport and flight details (via email or WeChat), to the local Chinese embassy/consulate in the country where you start your jorney.

  • A special Health Code (for Chinese nationals) or an Embassy endorsed Health Declaration Form (for foreign nationals) must be obtained from the local Chinese Embassy/Consulate before travel.

  • SAS will check the health codes/forms at time of boarding – failure to obtain a health code/form from the embassy prior to travel or holding a code/form that will expire before the person arrives in China, will result in denied boarding from the flight. You can see description and pictures over the required documents 

     

  • Note: As of 07NOV2020, if you travel to China via Copenhagen, you need to get tested for Coronavirus and get a negative test result, not only in the country of your departure, but also at your transit airport. For test facilities see below. 

  • Due to this requirement, plan enough time to obtain and validate the two Covid-19 tests by the Embassy in the transit country (including waiting time).

  • Customer from domestic flights in Denmark transferring to flights from Copenhagen to China are not required to be tested at Copenhagen airport if you already have a test not older than 48 hours from your origin destination in Denmark.

  • A temperature check will be performed at the departure gate in Copenhagen. 

  • Those not fulfilling the health requirements set by the Chinese authorities and those showing symptoms of COVID-19 will be denied boarding.

  • Upon arrival in China you will be tested for COVID-19 and you will be quarantined for 14 days at your own cost in designated places. 

  • Designated Testing Service Copenhagen Airport authorized by Chinese Authorities: 

Note: Due to the requirements from the Chinese authorities there will be an embargo for Animal in luggage compartment (AVIH), Pet in cabin (PETC) and wheelchair, when unescorted (WCHC - Passenger is completely immobile), for travel to Shanghai (PVG). The embargo is valid until further (upd 06OCT20).

Any costs in connection with refused entrance will be imposed on the passenger.

(Updated 20JUL21) Valid until further notice

Entry Restrictions

Please note that entry restrictions may be subject to change on short notice. You are responsible for ensuring that you are allowed entry into the country you are travelling to or are in transit through.

Passengers arriving into Ireland from inside EU + Iceland, Lichtenstein, Norway, Switzerland

If you have valid proof of vaccination, no travel-related testing or quarantine will be necessary.

If you have valid proof that you have recovered from COVID in the past 180 days, no travel-related testing or quarantine will be necessary.

If you do not have valid proof of vaccination or recovery, you will need to present evidence of a negative RT-PCR result from a test taken within 72 hours prior to arrival into the country.

Passengers arriving into Ireland from outside EU + Iceland, Lichtenstein, Norway, Switzerland. Please note: This includes those arriving from Great Britain.

Emergency brake mechanism

To protect its citizens against importation of variants of COVID-19, an ‘emergency brake’ mechanism will be coordinated at EU level to react swiftly to the emergence of a variant of concern or variant of interest.

Government advice will be to avoid travel to a country where the emergency brake has been applied.

If your journey originates in a country to which an emergency brake has not been applied

If you have valid proof of vaccination, no travel-related testing or quarantine will be necessary.

If you have valid proof of recovery from COVID in the past 180 days, no travel-related testing or quarantine will be necessary.

If you do not have valid proof of vaccination or recovery, you will need to:

  • present evidence of a negative result from a RT-PCR test taken within 72 hours prior to arrival into the country

  • self-quarantine for 14 days

  • if you receive a negative result from a RT-PCR test taken from day 5 onwards after arrival into Ireland, you will be able to leave quarantine

For more information on entry restrictions see: TIMATIC and Government advise on international travel

COVID-19 Test Requirements

If you do not have valid proof of vaccination or recovery, you will need to present evidence of a negative RT-PCR result from a test taken within 72 hours prior to arrival into the country when entering Ireland form Inside EU + Iceland, Lichtenstein, Norway and Switzerland. For passengers outside the above mentioned please check Government advice on international travel

  • The test must be performed no earlier than 72 hours before entry/departure from the first embarkment point.

  • The Medical Certificate must be in English.

  • The Medical Certificate confirming the negative test results must be presented before boarding, and failure to do so shall result in denied boarding.

Document Requirements

  • If you are travelling to Ireland from abroad you must fill out a COVID-19 Passenger Locator Form before departure. You can complete this form in advance of arriving into the State. Failure to do so is an offence.

  • You also must have appropriate valid proof of vaccination or recovery, or to present evidence of a negative RT-PCR result from a test taken within 72 hours prior to arrival into the country.

  • The information you provide may be used to contact you in the next 14 days to verify the details given on this form and to provide you with public health advice. This form may also be used for the purposes of contact tracing in relation to confirmed or suspected cases of COVID-19.

  • You are not required to complete a COVID-19 Passenger Locator Form if you are an essential supply chain worker (that is, air and ship crew and hauliers) or if you are an accredited diplomat.

  • If you are travelling onwards to Northern Ireland, you will have to fill out a portion of the form.

Quarantine Requirements

If you do not have valid proof of vaccination or recovery, you will need to:

  • present evidence of a negative result from a RT-PCR test taken within 72 hours prior to arrival into the country

  • self-quarantine for 14 days

  • if you receive a negative result from a RT-PCR test taken from day 5 onwards after arrival into Ireland, you will be able to leave quarantine

Any costs in connection with denied boarding or refused entrance will be imposed on the passenger.

(Updated 11MAY21) Valid until further notice

Entry Restrictions

Please note that entry restrictions may be subject to change on short notice. You are responsible for ensuring that you are allowed entry into the country you are travelling to or are in transit through.

For country specific information see: here 

COVID-19 Test Requirements

All Passengers (including UK Nationals and Residents) entering or transiting in the UK from the age of 11 years must present a Medical Certificate of a negative COVID-19 (PCR, Antigen, LAMP) test result. The test must be taken at the earliest 72 hours before departure from first point of embarkment.The Medical Certificate must be issued in English, French or Spanish. Read here  for more information and exceptions

Failure to present a Medical Certificate of a negative COVID-19 test will result in denied boarding.Passengers arriving in England without a proof of a negative test result could be fined £500.

All passengers are required to take a coronavirus test on day 2 and 8 of their quarantine. You must have this booked prior to departure. For more information see: here 

Document Requirements

To protect your health and others’, all passengers must complete an online passenger locator form  before departure to the United Kingdom. It is important that the form is completed correctly as soon as possible after check-in and in good time before arriving at the departure gate. On completion of the form, a QR code will be automatically generated and must be presented before boarding. Passengers must present the QR code with date of submission not older than 48 hours before travel date at the airport. The correct entry of the test reference number for your pre-booked mandatory quarantine tests is vital to be allowed boarding.

The test reference number is to be entered in the “Booking Reference” section of the PLF and is only accepted in 2 forms and is NOT to be left blank. A test number provided by a private testing provider consists of five letters followed by a series of letters or numbers OR a test number provided by CTM consists of 7 (seven) numerical digits.

Failure to comply with this obligation will result in denied boarding.

Quarantine Requirements

All passengers must quarantine for 10 days, unless exempt. Check the exempt countries  list shortly before you travel as this list can change at short notice. If you have travelled through a country that are red listed in the last 10 days, you must have a valid Managed Quarantine Facility booked prior to departure. For more information see: here . Check the list of exempt countries immediately before travel and the list of work-related exemptions if traveling for work.

All passengers are required to take a coronavirus test on day 2 and 8 of their quarantine. You must have this booked prior to departure. For more information see: here 

If you are required to self-isolate, you may be able to shorten the self-isolation period by opting into a test to release scheme  , depending on which part of the UK you are in. Further information and a list of providers please visit gov.uk 

For passengers travelling to Scotland:

All passengers (including British citizens) arriving directly into Scotland from outside Common Travel Area CTA (England, Wales, Ireland, Isle of Man and Channel Islands) must book and prepay for 10 days managed isolation in a quarantine hotel and book 2 COVID-19 tests to be taken during isolation. The booking is to be made here  . This must be done before departure and the booking reference is to be entered in the Online Passenger Locator Form in order to receive the QR code. There are exceptions to this for passengers arriving from non-acute countries (all Scandinavian countries). Examples of sectors are aerospace engineers, aircraft pilots and crew, bus and coach drivers, civil aviation inspectors, drivers of goods vehicles, postal workers, seamen and masters, inspectors and surveyors of ships, transit passengers and transplant transporters. See this link  for more details.

It is a legal requirement that you wear a face covering on public transport in the UK.

Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control  for detailed public health advice and requirements for entering the UK. For more information about UK passenger rights you may visit https://www.caa.co.uk/home/ 

Any costs in connection with denied boarding or refused entrance will be imposed on the passenger.

(Updated 19MAY21) Effective from 04MAY2021 until further notice

Entry Restrictions

Please note that entry restrictions may be subject to change on short notice. You are responsible for ensuring that you are allowed entry into the country you are travelling to or are in transit through. 

Passengers who have transited or have been in Austria, Belgium, Brazil, China (Peoples Republic.), Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India (Rep.), Iran, Ireland (Rep.), Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, or in the United Kingdom (excluding overseas territories outside of Europe), in the past 14 days are not allowed to enter and transit.

 Note: This does not apply to: •Nationals and permanent residents of the USA;

•Spouses of nationals and of permanent residents of the USA. They must have a marriage certificate.

•Parents/ legal guardians of an unmarried and younger than 21 years national or permanent resident of the USA;

•The unmarried and younger than 21 years brother or and sister of permanent resident of the USA, who is unmarried and younger than 21 years;

•The child/ foster child/ ward of a national or permanent resident of the USA.

•More exceptions apply: See: IATA - International Travel Document News 

For more information on entry restrictions see: TIMATIC: https://www.iatatravelcentre.com/world.php 

Face mask requirement:

•All persons from 2 years of age, onboard a flight to the US must wear a Face mask during embarking, the entire flight and during deplaning. You must also wear Face mask on all Airports in the USA. Refusing to wear a mask is a violation of federal law and may result in denial of boarding, removal from the aircraft and/ or penalties under federal law. Exemptions: Passengers under 2 years of age, people with disabilities who cannot wear mask, or cannot safely wear mask.

•The requirement to wear a mask does not apply under the following circumstances: Temporarily remove the mask for identity verification purposes, while eating, drinking, or taking oral medicine, when communicating with a person that is deaf or hard of hearing, if wearing oxygen masks is needed or if unconscious

COVID-19 Test Requirements

•All passengers traveling to the USA, must have a Medical certificate with a negative Coronavirus (COVID-19) viral antigen or NAAT (Nucleic Acid Amplification) test result. The documentation must also include sufficient verification information such as name and contact information for the laboratory or healthcare personnel who performed the test. •The test must have been taken at most 3 days (72 hours) before departure from the first embarkation point.

•The test result must specify “negative” or “not detected”, if marked “invalid” it is not accepted

•Passenger Details (e.g. name and date of birth) in the certificate must match those stated in the passport or other travel document

Exemption: The requirement of a negative COVID-19 test does not apply to:

•Passengers with a Medical certificate with a positive Coronavirus (COVID-19) test result issued at most 90 days before departure from the first embarkation point; and a letter issued by a health authority stating that the passenger has been cleared for travel. The test result must specify “positive” or “detected”, if marked “invalid” it is not accepted. 

•Passengers younger than 2 years of age

•US Military personnel

•Crew members of airlines or other aircraft operators provided that they follow industry standard protocols for the prevention of COVID-19 as set forth in relevant Safety Alerts for Operators (SAFOs) issued by the Federal Aviation Administration (FAA).4

•Federal law enforcement personnel while on official duty and carrying out a law enforcement function (e.g. DEPA/ DEPU & persons in Lawful Custody) and members of the U.S. military (including aircraft operators), when traveling under competent orders-provided that the authority ordering the travel requires precautions to prevent the possible transmission of infection to others during the travel period in accordance with CDC guidance.

Document Requirement: 

•All passengers 2 years of age or older must provide a separate attestation. "Passenger Attestation Form”. Unless otherwise permitted by law, a parent or other authorized individual should attest on behalf of a passenger aged 2 to 17 years.

•The personal identifiers (e.g., name and date of birth) must match the personal identifiers on the passenger's passport or other travel documents.

•You can find the Passenger Attestation form here. Print the Form and bring it with you to the airport at departure.

The Passenger Attestation Form will be collected before boarding of your flight to the US

Any costs in connection with refused entrance will be imposed on the passenger.

Important information for travel requirements for entry to Denmark

Due to a technical error the information about Travel Requirements for Denmark is incorrect in IATA Timatic tool. The below information is correct for passengers traveling to Denmark. 

(Effective until further notice) 

Entry Restrictions   Please note that entry restrictions may be subject to change on short notice. You are responsible for ensuring that you are allowed entry into the country you are travelling to or are in transit through.         COVID-19 Test Requirements  Test/Vaccination Requirement does NOT apply to passengers arriving from “green” or “yellow” EU/Schengen countries/regions. To see the updated list of counties/regions please check Entry into Denmark (coronasmitte.dk).   At the moment test/vaccination requirements DO NOT apply to passengers arriving on SAS flights from Japan, Lebanon, Switzerland, USA or EEA Member States. All other passengers (including Danish Nationals and Residents) entering or transiting through Denmark must present proof of a COVID-19 Test or Vaccination. See Entry into Denmark (coronasmitte.dk) for specific details of these. 

Testing on the arrival airport:  All passengers from the age of 15 years who arrive in Denmark by air, may be subject to an antigen test for COVID-19 upon arrival and provide sufficient information to the staff before leaving the airport.    Quarantine Requirements   Passengers may be subject to a 10-day self-quarantine decided by the authorities upon arrival.     Any costs in connection with denied boarding or refused entrance will be imposed on the passenger. 

Other information

Stockholm Arlanda Terminal 4 is temporarily closed, all SAS domestic flights to/from Arlanda airport depart and arrive at Terminal 5.

SAS flights will operate to/from Hamburg, HAM Terminal 2 from 28th of May.

SAS flights will operate to/from Helsinki, HEL Terminal 1 from 12th of July 2021.

SAS flights will operate to/from Paris, CDG Terminal 2B from 10th of June.