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Coronavirus (COVID-19) updates

Latest updates

(Page updated 02APR20 16:45 CET) 
Information will only be available in English.

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    Customers returning home within the next 3 days

    (Published 16MAR20 08:00)
    If you are holding a reservation for homebound travel within the next 3 days, you may use this priority number for assistance: 00 46 8 797 4100. All other services for later travel will be referred to our ordinary Customer Service number.

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Flight status/Information

(Published 15MAR20)

You can find information regarding which of our flights that are planned to operate or are canceled on the links below. 
Please note that we might add flights to the list, and we advise our travelers to keep updated. 
All passengers affected by canceled flights will be notified. 

View canceled flights

View operating flights

 

Refund options

  • If your flight is not canceled
  • Apply for refund

Rebooking free of charge

  • New tickets - Buy new tickets without change fee
  • Existing tickets - Rebooking options for travel to/from Europe, US and Asia

SAS traffic program

  • View current traffic program
  • Flights to/from Europe
  • Flights to/from US
  • Flights to/from Asia

Entry restrictions

  • The European Union (EU)
  • Denmark
  • Norway
  • Sweden
  • Other countries
  • National ID control on all SAS international flights

Temporary changes to our services

  • Unaccompanied minor - Children traveling alone
  • Food and beverages
  • SAS Lounges
  • SAS Upgrade
  • Fast Track

Other information

  • Through check-in between SAS and Norwegian on domestic flights within Norway
  • Temporarily closure of terminal 1 at Nice airport
  • Runway closure at Bologna (BLQ) airport 16Sep-20Sep 2020