Cancellation & refund

Refund rules

Refund rules differ depending on whether you or SAS cancels the trip. For trips that you cancel without SAS cancelling the flight in advance, the following applies.

General

The refunded amount is based on the ticket rules. Some tickets are fully refundable, while others are non-refundable or require you to pay a service fee to process the refund. Taxes are always refunded if you cancel a trip, regardless of ticket type. All refunds are made to the original payment method used for the purchase.

Note! If you cancel your trip, service charges, cancellation fees and any travel extras (e.g. pre-selected seat, meals, lounge access) will not be refunded.

We recommend you to sign a travel insurance or contact you home insurance in order to understand your cover when you are not able to travel due to disease. Full refund due to hospitalization is only applicable to US citizens.

Fully refundable tickets

You are entitled to a full refund if you cancel your ticket within our 24-hour money back guarantee policy or if you've purchased one of the following tickets:

• SAS Go Pro (except to/from China)

• SAS Plus Pro (except to/from China)

• SAS Business Pro (except to/from China)

• Star Alliance bonus tickets if you cancel no later than 24 hours before your outbound departure

  • valid points will be refunded, expired points will not be refunded

  • once you've started a bonus trip, no points for your return trip will be refunded

Note: Fees for travel extras are non-refundable unless you cancel your ticket within our 24-hour money back guarantee policy

Tickets refundable for a fee

The following ticket types can be refunded for a fee:

• SAS Go Pro (only to/from China)

• SAS Plus Smart

• SAS Plus Pro (only to/from China)

• SAS Business Smart (except from Canada and the US)

• SAS Business Pro (only to/from China)

• SAS Bonus tickets

  • valid points will be refunded, expired points will not be refunded

Non-refundable tickets

We only refund taxes and fees for the following ticket types:

• SAS Go Light

• SAS Go Smart

• SAS Business Smart (only from Canada and the US)

• SAS Youth tickets

Tickets paid with points and cash

If you paid your ticket with EuroBonus points combined with another form of payment, you need to check the refund rules of the ticket.

How to apply for refund

Tickets issued by SAS

• Go to My bookings

• Enter your booking reference and last name or log in.

• Open the booking and click "Cancel & Refund”.

• Select the travelers and flights you’d like a refund for and click "Continue".

If for some reason you cannot apply for your refund online, please call SAS Customer Service for help.

Note! If your flight has been canceled by SAS, you can choose to rebook to another flight or claim a refund, either in the form of a SAS Travel Voucher or get your money back. This can be done in My Bookings

About SAS Travel Voucher

If SAS has canceled a flight and you'd like a refund for your ticket, you also have the option to choose a travel voucher for the refundable amount.

The voucher can be used for trips to all SAS destinations by you or another traveler. The voucher is valid for 1 year from the date of issue and any remaining amount is refundable after 1 year from the date of issue.

Tickets issued by a travel agent

To request a refund for a flight booked through a travel agent or online travel agency, we recommend you to contact the travel agent directly or fill out this online form

Cancellation due to visa rejection

You are responsible for all exit, entry, health and other documents required by law, regulation, order, requirement or other condition of the countries concerned.

With the exception of travel to and from China, only the fare paid will be refunded in accordance with the ticketing rule in the event of a visa rejection. If a visa is rejected to or from China, you can cancel a trip booked directly through SAS by uploading a copy of the official visa refusal

Cancellation due to death in immediate family

In the unfortunate event of a death within your immediate family, we will, of course help you cancel your trip and refund your tickets. Please fill out this online form

Refund handling

The refund process

1. After we've processed your refund request, we'll email you a refund notice to let you know the amount that will be refunded. No refund notice will be generated for tickets paid with points and cash.

2. The amount will be refunded using the original form of payment used for the purchase. Please note that it can take up to 7 working days, from you receive the refund notice, for the refund to be shown in your statement.

Lower refund than expected?

Refunds of tickets are dependent on the following:

• If you canceled your booking before your flight was canceled by the airline, your refundable amount is based on the rules that apply to your ticket.

• For SAS Go Light or a SAS Go Smart tickets, only taxes are refunded. The ticket fare and international/domestic fees/surcharges are not refunded.

• If you had a ticket refundable for a fee, the full amount minus the fee will be refunded, for example, in the case of SAS Plus Smart and SAS Business Smart tickets.

• If you've booked a round trip and only want to fly one way, your refund swill depend on the ticket rules for the unused part of the trip. In this case, you'll receive your refund after you've completed your trip.