What are the rules regarding changes and cancellations

You can change and cancel Star Alliance and SAS bonus trips up to 24 hours before departure.

The ticket fee of 450 SEK/NOK per person for Star Alliance bookings is only refunded if the cancellation is made within 24 hours of booking.

The booking fee for telephone booking (375 SEK/NOK per person) is only refunded if the cancellation is made within 24 hours of the booking.

Provided that your points are valid, you can change the ticket up to 24 hours before departure. Please note that you cannot reuse expired points. If the cancellation occurs less than 24 hours before departure, the points will not be returned to your EuroBonus account. Taxes and carrier-imposed fees are refundable.

Rebooking:

  • SEK 150 per person (not infants). The fee applies to both Star Alliance and SAS Bonus bookings.

Name change:

  • If the flight is operated by SAS, you can change the name up to 24 hours before departure, for a fee of 150 SEK/NOK.

  • Name change is not permitted if the flight is operated by a Star Alliance partner airline.

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