For Hotel.com reservations that were made before 19 March 2020, for hotel stays between 20 March–31 May 2020, Hotel.com offers a full refund. If you wish to cancel your reservation, visit Manage My booking on Hotels.com. Cancellations must be done at least 24 hours before the check-in date.
For reservations made after 19 March 2020, or if your hotel stay is outside of the period 20 March 2020–31 May 2020, please check your booking confirmation or Manage My booking at hotels.com for the cancellation and refund policy for your specific booking. Make your rebooking/cancellation online or by contacting hotels.com.